- EXTENDED RETURN PERIOD. We are extending warranty and return period until Jan 15th, 2009. This extended warranty applies for purchases made from 11/01 to 12/16.

- ORDER CANCELLATION. Due to a high volume of orders; we cannot guarantee cancellation of orders once they have been placed. If you have placed and order and need to cancel it, the package needs to be refused upon delivery; shipping charges will not be refundable, including Free Ground Shipping orders.

VERY IMPORTANT: TO ENSURE HOLIDAY DELIVERY, YOU MUST ORDER BY THE DATES AND TIMES LISTED BELOW:

GROUND SHIPPING FOR ALL 48 CONTINENTAL STATES

WEST COAST & CENTRAL STATES ORDERS.

THANKSGIVING DAY, Nov 16th. 9:00 AM EST
HANNUKKAH, Dec 2nd. 9:00 AM EST
CHRISTMAS DAY, Dec 16th. 9:00 AM EST
NEW YEARS EVE, Dec 21st. 9:00 AM EST

EAST COAST STATES ORDERS.

THANKSGIVING DAY, Nov 17TH 9:00 AM EST
HANNUKKAH, Dec 3rd. 9:00 AM EST
CHRISTMAS DAY, Dec 17th. 9:00 AM EST
NEW YEARS EVE, Dec 22nd. 9:00 AM EST

AK, HI, PR ORDERS.

THANKSGIVING DAY, Nov 16TH 9:00 AM EST
HANNUKKAH, Dec 2nd. 9:00 AM EST
CHRISTMAS DAY, Dec 15th. 9:00 AM EST
NEW YEARS EVE, Dec 22nd. 9:00 AM EST

APO, FPO ORDERS.

THANKSGIVING DAY, Nov 9th 9:00 AM EST
HANNUKKAH, Nov 16th. 9:00 AM EST
CHRISTMAS DAY. Dec 7th. 9:00 AM EST
NEW YEARS EVE, Dec 14th. 9:00 AM EST


EXPEDITED DELIVERY - ALL 48 CONTINENTAL STATES

3-DAY:

THANKSGIVING DAY, Nov 19th. 9:00 AM EST
HANNUKKAH, Dec 7th. 9:00 AM EST
CHRISTMAS DAY, Dec 18th. 9:00 AM EST
NEW YEARS EVE, Dec 23rd. 9: 00 AM EST

2ND DAY AIR:

THANKSGIVING DAY, Nov 20th. 9:00 AM EST
HANNUKKAH, Dec 8th. 9:00 AM EST
CHRISTMAS DAY, Dec 21st. 9:00 AM EST
NEW YEARS EVE, Dec 24th. 9: 00 AM EST

NEXT DAY:

THANKSGIVING DAY, Nov 23th. 9:00 AM EST
HANNUKKAH, Dec 9th. 9:00 AM EST
CHRISTMAS DAY, Dec 22nd. 9:00 AM EST
NEW YEARS EVE, Dec 28th. 9:00 AM EST

If there are any delays due to weather conditions or any nature related problems. Shipping charges will not be refundable

- Most items purchased from Kitchen Universe can be returned in new and unused condition within 30 days for a refund of the purchase price less the cost of shipping; you may check the SHIPPING DEDUCTION TABLE. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund). All fully automatic espresso machines are subject to manufacturer's policies, to return them please contact us at: info@kitchenu.com

- We don't accept returns for used items unless item is defective.

- Kitchen Carts, Butcher Blocks and Food are not returnable under any condition. If a Kitchen Cart is defective; it will be exchanged not returned

- Please print the return form and follow the instructions described on it. You can see the return form from the following link: RETURN FORM

- We will apply a shipping charge deduction to all refunds; you can find it by clicking here: SHIPPING DEDUCTION TABLE

- If you want to exchange your product, fill the RETURN FORM; we will send the requested product with no additional charges as long as this one has the same value as the product(s) you originally purchased; in a case of a price difference, we will either issue a credit or a charge to your account.

Instructions to Return/Exchange a Product:

- All food is not returnable under any condition.

- All returns must be double boxed -original box + shipping box + protecting material (such as peanuts)-

- Most items purchased from Kitchen Universe can be returned in new and unused condition within 30 days for a refund of the purchase price less the cost of shipping; you may check the SHIPPING DEDUCTION TABLE. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund). All fully automatic espresso machines are subject to manufacturer's policies, to return them please contact us at: info@kitchenu.com. Shipping charges will not be refunded under any condition.

- We don't accept returns for used items unless item is defective.

- Shipping charges are not refundable under any circumstances

- Enclume, John Boos Furniture; Organize it All and Home Style products are custom-ordered at your request. Consequently, for returns or refused shipments, you will incur in two additional charges. They are as follows:
1. A shipping deduction based on our SHIPPING DEDUCTION TABLE. This charge was the cost incurred by Kitchen Universe for proving free shipping to you
2. A 25% restocking fee.

These charges will be deducted from the credit you receive for returns or refused deliveries

- Please print the return form and follow the instructions described on it. You can see the return form from the following link: RETURN FORM

- We will apply a shipping charge deduction to all refunds; you can find it by clicking here: SHIPPING DEDUCTION TABLE

- If you want to exchange your product, fill the RETURN FORM; we will send the requested product with no additional charges as long as this one has the same value as the product(s) you originally purchased; in a case of a price difference, we will either issue a credit or a charge to your account.

- Allow 2 to 3 weeks before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 8 weeks after receipt by us. We need to inspect every return carefully.

- No credit will be given for items returned after 30 days or not in the received condition with all packing material included. If you refuse your order, you will be charged shipping (if the item was free shipping, you will be charged a deduction coming from the SHIPPING DEDUCTION TABLE) and a 15% restocking fee

- Returning a product without its original box will result in no possible refund.

- Returning a product without BAR CODE will result in no possible refund

- Returning an used product will result in no possible refund.

- If you received a GIFT with your purchase you MUST return it in the same condition you received it; failure to this claim, will result in no possible refund.

Damaged Items:

- In the unlikely event that you receive a broken item you must contact us within 5 business days at 800-4816679 or email us to info@kitchenu.com . Fedex or UPS may arrange to pick up your product. We will send a replacement 1-2 days after the carrier has picked up the product to inspect it. Do not throw away the original box, peanuts, shipping labels, etc; we need them to process refunds or replacements.  Failure to provide the original packing material may end on no credit or replacement.

- If the item arrived damaged, don't use it, report it within 5-business days after you have received it.

- Expedite shipping charges will not be refunded under any condition.


Defective Items:

- In the unlikely event that your item is defective within 30-days of purchase, we will ship a replacement once we have received the defective unit; we can ship before receiving the unit; however your credit card will be charged for the amount of the purchase. Once we receive the item back, you'll get a full refund to your credit card. We will be responsible for all shipping charges of both the replacement and the defective units.

- After 30-days of receiving the item -counting from the date the shipper carrier has left the merchandise at shipping destination-; warranty issues must be dealt directly with the manufacturer.


Special Conditions For Espresso Machines:

- Must problems with espresso machines can be fixed over the phone with the assistance of a qualified technician. Please call us toll-free to 1-877-517-1966 to ask for any advice for a machine you have purchased from us, our staff will provide you solutions to solve your problem. If we cannot solve your problem, please follow all steps described above and the following instructions

- In case you are returning an espresso machine; please pack all original packaging, warranty card instruction booklets, paperwork, etc... Please clean the machine and making sure it is free of water before shipping. Extract water through the steaming wand and brew group. Any water left in the machine can freeze causing extensive damage. (You are responsible for making sure this is done properly and will be charged if the machine is damaged).